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Customer FAQ

Customer Support


At Ambit Energy, we want every contact you have with us to be a positive experience. We understand that, without loyal customers, we have no business. If you can’t find what you need online, please contact us and one of our call center representatives will be glad to help you.

Customer FAQs

The way consumers choose energy providers is changing, and even though competition is a good thing, it can be confusing. These are some of the most frequently asked questions we get from consumers who are considering Ambit Energy.

What has changed in electric and natural gas service with deregulation?
You can now choose to buy residential energy from a different supplier than the original provider for your area. These companies are called Retail Electric Providers (REP) in Texas, Energy Service Companies (ESCO) in New York, and Alternative Gas Suppliers (AGS) in Illinois.
How does Ambit Energy reduce my monthly bills?
Deregulation allows REPs, ESCOs, and AGSs - like Ambit Energy - to buy energy from wholesale providers and pass the savings along to customers.
When I switch, where will my energy come from?
Your current electric utility or local wires company will continue to deliver your electricity. Your power will come from a regional power pool that includes energy from traditional power plants and other sources like wind, water, sun and natural gas. Your local distribution company will continue to deliver your natural gas.
Will the reliability of my residential energy service change with deregulation?
No. No matter which retail supplier you choose, power will continue to be delivered safely and reliably by a company still regulated by the utility commission or agency of your state.
What happens if I have an emergency or outage?
Because your local utility is still responsible for maintenance and repair, you will call these regulated firms in the event of an emergency or outage at the number provided on your bill.
Does everyone have the option to choose their energy supplier?
No. City-owned utilities and member-owned electric and/or natural gas cooperatives have the option of giving their customers a choice of providers, or keeping things the way they are today.