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Contact Ambit Energy

We’ve made it easy to get in contact with us so we can resolve your issues as quickly and effectively as possible.

Whether you’re a residential energy Customer, a commercial energy Customer or one of our Consultants, we want every contact you have with Ambit Energy to be a positive experience. We understand that without loyal customers and successful Consultants we have no business. We promise to treat every Customer inquiry and every Consultant phone call as if it were the only call by which our success is measured.

Emergency or Outage Reporting by Service Area

California Emergency or Outage Contact Numbers

Connecticut Emergency or Outage Contact Numbers

Delaware Emergency or Outage Contact Numbers

Illinois Emergency or Outage Contact Numbers

Massachusetts Emergency or Outage Contact Numbers

Maryland Emergency or Outage Contact Numbers

New Hampshire Emergency or Outage Contact Numbers

New Jersey Emergency or Outage Contact Numbers

New York Emergency or Outage Contact Numbers

Pennsylvania Emergency or Outage Contact Numbers

Rhode Island Emergency or Outage Contact Numbers

Texas Emergency or Outage Contact Numbers

Virginia Emergency or Outage Contact Numbers

Washington, D.C. Emergency or Outage Contact Numbers


Customer Care

Hours

Monday – Friday: 8:00 a.m. – 6:00 p.m. CT
Saturday: 10:00 a.m. – 5:00 p.m. CT

Phone

Toll-free (877) 282-6248 or (877) 28-AMBIT
Fax (214) 969-5928

Email Customer Care

Email Customer Care

Many questions or concerns can be addressed via email. You’ll find a list of what we can help you with in the drop-down box below. Just fill out the form and our Customer Care team will get back to you in the next 48 hours. If we are unable to address your issue via email, please call Customer Care.

Thank you

Thank you for submitting your inquiry to Ambit Energy. You can expect to hear back from our Customer Care team within the next 48 hours.

? How to pay your bill

How to Pay Your Ambit Energy Bill
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There are three fast and easy ways to pay your Ambit Energy Bill:

  • MyAmbit Account – Log on to my.ambitenergy.com and pay online using your credit card, debit card or bank account. If you don’t have a MyAmbit Account, you can create one in a few minutes. All you need is your Ambit Energy account number (ex. AXXXXXXX).
  • Quick Pay – Use the Quick Pay feature on our website using only your account number and ZIP code. To access Quick Pay, simply select “Pay my bill without logging in.”
  • Customer Care – You can also pay over the phone by calling Customer Care at (877) 282-6248 Monday – Friday, 8:00 a.m. – 6:00 p.m., or Saturday 10:00 a.m. – 5:00 p.m. CT.

If you are experiencing technical difficulties when using one of these payment methods, please submit an inquiry using our email contact form below.

Unfortunately, Some Issues Can’t be Resolved via Email

Please call Customer Care at (877) 282-6248 Monday – Friday, 8 a.m. to 6 p.m. CT, or Saturday, 10 a.m. to 5 p.m. so that we may better assist you.

Have You Visited MyAmbit Account?

It’s your one-stop shop for information regarding your account, and may even answer your question or concern. Visit MyAmbit Account to:

  • Pay your bill
  • Access account balance information
  • Enroll in paperless billing
  • Set up automatic payments
  • Change or renew your plan
  • View previous invoices and historical usage
  • View plan information and important documents
  • View travel rewards points
my ambit account

Mail requests include:

Billing History Request
Change of Ownership Request
Contract Documents Request
Critical Care Form Request
Deferred Payment Plan Letter Request
Disconnection Notice
Intent of Service Request
Invoice Request
Last Chance Letter Request


Letter of Credit Request
Proof of Service Request
Receipt of Payment Request
Reward Redemption
Reward Terms Request
Term Expiration Notification
Surge Protection
Welcome Letter Request


Consultant Support

Hours

Monday – Friday: 8:00 a.m. – 8:00 p.m. CT
Saturday: 10:00 a.m. – 5:00 p.m. CT

Phone

Toll-free (877) 302-6248 or (877) 30-AMBIT
Fax (214) 969-5928


Mailing Address

Texas Payments

Ambit Energy
P.O. Box 660462
Plano, TX 75266-0462

Illinois Payments

Ambit Energy
P.O. Box 660442
Plano, TX 75266-0442

Correspondence

Ambit Energy
P.O. Box 864589
Plano, TX 75086


Other Inquiries

Media Inquiries

Phone (877) 654-3397
Fax (877) 389-4042
mediarelations@ambitenergy.com

Business Inquiries

Phone (877) 654-3396
Fax (877) 419-8706
ambitbiz@ambitenergy.com